Classically Social

Where Classical Meets Connection

Privacy Policy

Last updated on 15th July 2025.

At Classically Social, we are committed to safeguarding your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website or engage in activities with us.

Please note, our Privacy Policy may be updated periodically, so we encourage you to review it occasionally.

Overview

We collect personal information when you:

  • Visit our website
  • Book tickets, make purchases, or donate
  • Sign up for our newsletter or participate in surveys
  • Contact us via email, text, or phone
  • Participate in our events or projects
  • Provide us with your information through a third-party (such as family members, service providers, or partners)

We also collect anonymised, aggregate data via Google Analytics to improve our website. This data does not identify individual users.

By providing personal information, you consent to our use of your data in accordance with this policy, including our use of cookies as detailed below.

The types of personal data we collect may include but is not limited to:

  • Name, date of birth, email, postal address, and phone number
  • Opinions and feedback on our events, products, and services
  • Payment details for ticket purchases and donations

We will use your personal information to:

  • Provide the requested services and products
  • Communicate with you regarding events, projects, and donations
  • Improve our services and further our artistic goals

We may share your information with trusted service providers and partners who assist with these purposes. You can update your contact preferences at any time by contacting us at info@classically-social.com.

If you wish to unsubscribe from our emails, simply click the ‘unsubscribe’ link at the bottom of any email we send, or if this option is unavailable, simply reply to our email address with ‘Unsubscribe’.

We process your data in line with the Data Protection Act 2018, the General Data Protection Regulation (GDPR) 2016, and the Privacy and Electronic Communications Regulations 2003.

Cookies

Our website uses cookies to enhance your experience. By using our site, you consent to our use of cookies. You can manage cookie preferences through your browser settings, and learn more about cookies at http://www.allaboutcookies.org.

We use:

  • Google Analytics to track website traffic and improve user experience (data is anonymous).
  • Third-party social media cookies when embedding feeds.
  • Google Advertising cookies to serve relevant ads.

You can block or delete cookies, but doing so may affect the functionality of some website features.

What Information We Collect and Process

We collect personal information when you:

  • Make inquiries, purchases, donations, or sign up for activities
  • Participate in events or activities
  • Order products or services

Ticket purchases are handled by TicketTailor, and payments are processed by Stripe. Both platforms retain personal data related to your purchases, but only temporary access to payment details for transaction purposes. Classically Social has access to this data, but when making payments via Stripe, your payment details are processed securely using encryption technology. We do not store your full payment information on our systems.

When engaging with us over time, we may request additional information, such as artistic experience or special learning needs, to better tailor our services and ensure participant safety. This data may be shared with emergency services in critical situations.

When collecting sensitive data, we always seek your explicit consent, and for minors, consent will be obtained from parents or guardians.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. If we learn that we have inadvertently collected data (without parental or guardian consent) from a child under 18, we will take steps to delete the information as quickly as possible.

We log IP (Internet Protocol) addresses for website functionality.

External Data Sources

We may combine information you provide with publicly available data to gain a better understanding of our audience and supporters. This may include:

  • Ticket and event attendance
  • Correspondence, educational information and professional details
  • Charitable interests

We will only collect sensitive data as necessary and will ensure its protection and confidentiality.

How We Use Your Information

We use your data based on the following legal grounds:

1. Contractual Obligation:

  • To process and complete your orders
  • To acknowledge and process donations
  • To manage project sign-ups

2. Legitimate Interests (we believe these uses balance your rights with our interests):

  • Notify you about changes to events
  • Send relevant communications about related products and events (via post, DM, or email)
  • Ensure our marketing is relevant and effective
  • Track your interactions with emails and our website to improve communications
  • Request your participation in surveys or market research

3. With Your Consent:

  • To send you email communications on events, products, and donation opportunities
  • To send newsletters or sign-up updates
  • To hold medical or emergency contact information for participation-based projects

You can withdraw your consent or opt-out of marketing communications at any time by contacting us or using the ‘unsubscribe’ link in emails.

We do not engage in automated decision-making or profiling that significantly affects your rights and freedoms. However, we may analyse your data to better tailor communications to your preferences.

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If your information is no longer needed, we will securely delete or anonymise it within 6 months.

Opting Out of Marketing Communications

If you’ve opted-in for marketing communications, we may send updates on events, offers, and donation requests. You can always manage your preferences through the communication forms or unsubscribe directly.

If you no longer wish to receive marketing materials, simply click ‘unsubscribe’ in any email, or contact us at info@classically-social.com.

Sharing Your Information

We share your personal information with trusted third parties only when necessary to fulfil your orders or requests, or when you have given us explicit consent. These may include:

  • Payment processors, mailing services, or audience analysis suppliers

We do not share your data unless required by law or to operate our business. In such cases, we ensure confidentiality agreements are in place.

If you’re involved in a participation-based project, we may share your details with relevant local authorities for child performance licenses or project evaluations.

How We Protect Your Data

We implement appropriate technical measures to safeguard your personal data. However, please note that while we take every effort to secure your information, no data transmission over the internet can be guaranteed as 100% secure. All information is transmitted at your own risk.

For data stored outside the EEA, we ensure compliance with UK data protection laws to maintain adequate protection.

In the event that personal information is transferred outside the EEA, we ensure that it is done in compliance with applicable data protection laws. This includes using appropriate safeguards such as Standard Contractual Clauses (SCCs) or ensuring that the country has an adequate level of protection as determined by the UK authorities.

We will update your data if you notify us of any inaccuracies. You can also request a copy of your personal data by contacting info@classically-social.com.

Your Rights and Access to Information

You have the right to access, correct, or delete your personal data. To request a copy of your data, or if you have any concerns regarding how your information is handled, contact us at info@classically-social.com.

In accordance with GDPR, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate data
  • Request the deletion of your personal data (right to be forgotten)
  • Request restriction of processing
  • Request a copy of your data in a structured, commonly used, and machine-readable format (data portability)
  • Object to the processing of your personal data, including for direct marketing purposes
  • Withdraw your consent to processing, where applicable

In the unlikely event of a data breach that may compromise your personal data, we will notify you without undue delay and, where applicable, report the breach to the relevant authorities within 72 hours.

Our website may contain links to third-party sites or services. These websites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before providing any personal data.

Changes to Our Privacy Policy

We may update this Privacy Policy at any time. Any changes will be reflected on this page and will be effective immediately upon posting. If there are significant changes in how we handle your data, we will notify you directly.

Contact Information

For any inquiries or further information, please contact:


Noah Zhou @ Classically Social


info@classically-social.com


http://www.classically-social.com